Privacy Policy
Last updated: March 25, 2026
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use our Services, including our Website, Cirrus CloudBackOffice, POS-linked solutions, and in.contact Customer Relationship Management (CRM) system, and explains Your privacy rights and how applicable laws protect You.
We use Your Personal Data to provide, operate, manage, and improve our Services. By using the Services, You agree to the collection and use of information in accordance with this Privacy Policy
Interpretation and Definitions
Interpretation
Interpretation Words with capitalized initial letters have meanings defined below. These definitions apply whether the terms appear in singular or plural form.
Definitions For the purposes of this Privacy Policy:
• Account means a unique account created for You to access our Services or parts of our Services.
• Company (referred to as “the Company”, “We”, “Us” or “Our”) refers to Epoint Systems Pte Ltd, #02-09 Trade Hub 21, 8 Boon Lay Way, Singapore 609964.
• Cirrus CloudBackOffice refers to our cloud-based backoffice platform that integrates with POS systems to centrally manage configuration, menus, pricing, promotions, inventory, reporting, and operational controls
with real-time updates.
• CRM System / in.contact refers to our Customer Relationship Management
solution used to manage customer profiles, loyalty programmes, membership benefits, promotions, analytics, customized marketing campaigns, and EDM communications.
• Cookies are small files placed on Your device to store browsing-related information.
• Country refers to Singapore.
• Device means any device capable of accessing the Services, such as a computer, mobile phone, or tablet.
• Personal Data means any information relating to an identified or identifiable individual.
• Service or Services refer to the Website, Cirrus CloudBackOffice, POS-connected systems, CRM, and related applications and platforms operated by the Company.
• Service Provider means any third party engaged to process data on behalf of the Company.
• Usage Data refers to data collected automatically through the use of the Services.
• Website refers to Epoint Systems, accessible at https://epoint.com.sg/
• You means the individual or legal entity accessing or using the Services
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data While using our Services, We may collect personally identifiable information including, but not limited to:
• Name
• Email address
• Phone number
• Business and billing information
• Address, city, state, postal code
• Customer membership or loyalty identifiers (when CRM features are enabled)
• Marketing preferences and communication consent
Usage Data
Usage Data is collected automatically and may include IP address, browser type, device identifiers, pages visited, time and date of access, diagnostic data, and system interaction logs generated through the Website, Cirrus CloudBackOffice, POS integrations, and CRM platforms
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to operate, enhance, and analyze our Services. These may include session cookies, persistent cookies, web beacons, tags, and scripts used for authentication, analytics, preferences, and security. You may configure Your browser to refuse Cookies; however, certain features of the Services may not function properly as a result.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
• To provide, operate, and maintain the Services
• To manage Accounts, system access, and POS or backoffice configurations
• To enable real-time POS updates, menu management, pricing, promotions, and inventory control via Cirrus CloudBackOffice
• To manage customer profiles, loyalty programmes, membership benefits, promotions, analytics, and
marketing campaigns through the CRM system
• To send service-related notifications, system alerts, EDMs, and promotional communications (subject to
consent and applicable laws)
• To analyze usage trends and improve system performance, security, and user experience
• To fulfill contractual and legal obligations
• To manage customer enquiries and support requests
Sharing of Personal Data
We may share Personal Data:
• With Service Providers assisting in hosting, analytics, communications, security, and system operations
• With business partners where required to deliver integrated Services
• With affiliates under common control
• In connection with mergers, acquisitions, or asset transfers
• Where required by law or regulatory authorities
• With Your consent
Retention of Personal Data
Personal Data is retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. Usage Data is generally retained for shorter periods unless required for security or compliance purposes.
Transfer of Personal Data
Your information may be processed or stored outside Singapore. We ensure appropriate safeguards are in place to protect Your Personal Data in accordance with this Privacy Policy and applicable data protection laws.
Disclosure of Personal Data
Personal Data may be disclosed in connection with business transactions, legal obligations, law enforcement requests, or to protect the rights, safety, and property of the Company, Users, or the public.
Security of Personal Data
We implement commercially reasonable technical and organizational measures to protect Personal Data. However, no transmission or storage method is completely secure, and absolute security cannot be guaranteed.
Children’s Privacy
Our Services are not intended for individuals under the age of 13. We do not knowingly collect Personal Data from children without parental consent.
Links to Other Websites
Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.
Changes to this Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last updated” date. Material changes may be communicated via email or prominent service notices.
Contact Us
If You have any questions about this Privacy Policy, please contact us:
By visiting: https://epoint.com.sg/contact-us/ By email: [email protected]